Privacy Policy

Purpose of the privacy policy

This Privacy Policy of MIGUEL MARTINS FERNANDES, UNIPESSOAL, LDA (hereinafter, LOOPPACK), regulates the collection, use and other forms of processing of personal data provided by users on this website or in any medium on the Internet.

In any case, we remind you that whenever, when using the website, you provide us with or need access to any type of information that, due to its characteristics, allows us to identify you, such as your first and last name, email, billing or shipping addresses, telephone number, type of device or debit or credit card number, etc. (hereinafter, “Personal Data”), whether to browse it, buy our products or make use of its services or functionalities, will be subject to the application of this Privacy Policy, together with the website’s Terms of Use and other documents mentioned therein in force at each time, and you must review such texts to prove that you are in agreement with them. This Privacy Policy and our Terms of Use may be modified. It is your responsibility to read them periodically, as the texts that are in force at the time you use the website will apply.

When purchasing and selling remotely, it is mandatory to provide certain personal information, as this information is necessary both to process and deliver your orders and to prepare your invoices. Such personal information is strictly confidential. Failure to provide this information would mean not being able to materialize the purchase-sale of the order.

LOOPPACK acts as owner, facilitator and content manager of this website. LOOPPACK informs users that it complies with the data protection regulations in force, and in particular, with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons, with regard to the processing of personal data and the free movement of this data and which derogates from Directive 95/46/EC (hereinafter, General Data Protection Regulation), with Law 34/2002, of July 11, Information Society and Electronic Commerce Services, and with Law 58/2019 of August 8, which ensures the implementation, in the national legal order, of the General Data Protection Regulation.

All legal texts are available to users and/or interested parties on the respective website.

Who is the controller of your data?

MIGUEL MARTINS FERNANDES, UNIPESSOAL, LDA with registered office at Rua Eça de Queirós, 148 R/C Esquerdo, Fração A, 4810-006 GUIMARÃES with NIPC 517 944 634 is responsible for the collection and processing of your personal data, related to the services it provides through this website.

What personal data do we collect?

In accordance with the provisions of current legislation, LOOPPACK only collects the data strictly necessary to offer services related to its activity and other services, management and activities assigned by Law.

Through this website and with the aim of providing you with the best service, LOOPPACK collects information or data that can directly or indirectly identify you: name, surname, citizen card number, email, telephone number, credit card number or other type of financial information to pay for orders, etc.

We may also obtain unique numeric identifiers, such as your computer’s IP address or your mobile device’s MAC address, and also the information we obtain through cookies. Users are informed that the information provided in the forms included on this website is voluntary, however, refusing to provide the requested data will make it impossible for them to access the services they require.

By filling out the forms included on our website, users accept the processing of their data by LOOPPACK, and can exercise their rights relating to this processing under clause 8.

For what purposes do we process your data?

The purposes for which we process your data are: (1) the management of the contractual relationship, which includes order management, sending orders to the indicated address, responding to questions regarding your orders, contacting you to finalize your order if you have saved your shopping basket or have saved products in your basket without completing the payment process; process and track your order, manage payment for your order, manage any misunderstandings regarding your purchase; the legal basis for this processing is the performance of a contract to which the data subject is party; (2) evaluate the customer experience; the legal basis for this processing is your consent, as this is an assessment that is optionally carried out by the client; (3) sending commercial and promotional information, which includes sending marketing and promotional information about our products; The legal basis for this processing is your consent. Please note that no automated assessments will be carried out, nor will user profiles be created. In any case, we inform you that the information in the databases may be used to identify users and to carry out statistical studies on registered users.

To which recipients will your data be transmitted?

LOOPPACK does not sell, rent or transfer its users’ emails to other companies, except when necessary for the provision of the service itself.

The website has links, applications or functionalities shared with third parties, such as social networks or online communication systems, therefore, LOOPPACK is not responsible for the information that is collected in said applications, functionalities or social networks owned by third parties, as it does not have any management or control capacity over them, in these cases the legal notices and privacy policies that may appear on the websites or similar of the third parties themselves are applicable.

nternational transfers

The Personal Data we obtain from you may be transferred, accessed and stored at a destination outside the European Economic Area (“EEA”). They may also be handled by staff operating outside the EEA who work for us or one of our service providers.

LOOPPACK only transfers personal data outside the EEA in a secure and legal manner. As it is possible that some countries do not have legislation regarding the use and transfer of personal data, we take measures to ensure that third parties comply with the commitments set out in this Policy. These steps include reviewing third-party privacy standards and concluding contracts in accordance with European regulatory requirements.

Some service providers located outside the EEA, such as Facebook, Inc or Google, LLC, may access your personal data. These service providers are registered under the “Privacy Shield” and, therefore, are obliged to protect your personal data in accordance with a series of protection standards and safeguards defined by the European Union.

How long do we keep your personal data?

Your personal data will be retained for the duration of the contractual relationship between the user and LOOPPACK, and LOOPPACK may also retain this data for a period established by legal imposition, as well as that established for the prescription of specific legal actions, unless for logical and obvious reasons they have lost the usefulness or purpose for which they were collected.

What are the rights of users who provide us with their data?

Users/data subjects may, in relation to their personal data collected in the manner described in the preceding points, exercise the rights recognized in the General Data Protection Regulation, in particular: the rights of access, rectification, erasure, data portability, limitation and opposition to processing.

The rights referred to in the previous paragraph can be exercised by each user upon written and signed request, accompanied by a photocopy of a document that identifies him/her addressed to the following address: MIGUEL MARTINS FERNANDES, UNIPESSOAL, LDA, Rua Eça de Queirós, 148 R/C Esquerdo, Fração A, 4810-006 GUIMARÃES. You can also send this information by email to the following address: geral@looppack.eu. Furthermore, users are informed that they can withdraw their consent to the processing of their data at any time, and the withdrawal of consent does not compromise the legality of the processing carried out based on the consent previously given. Data subjects may also lodge a complaint with the National Data Protection Commission whenever they deem it appropriate.

Canceling the information distribution list

If you are the recipient of commercial information, offers, advertising and other similar information that LOOPPACK distributes to its customers and to others who, without being customers, have requested it, catalogs in paper and/or digital form, we remind you that you can always, at any time, object to receiving them, following the instructions that appear on each medium/support sent.

In the same way, you can subscribe to receive LOOPPACK Newsletters, and it is always possible, at any time, easily and free of charge, to cancel this informative service. To do this, we remind you that, if you wish, you can follow the instructions presented in each Newsletter.

In cases where you reveal your data through LOOPPACK forms and cannot cancel it following the previous instructions, you can at any time send an email to geral@looppack.eu.

Reporting incidents and irregularities

If there is any conduct or situation that may be capable of creating an incident or irregularity of any kind, please contact geral@looppack.eu or through the following address: MIGUEL MARTINS FERNANDES, UNIPESSOAL, LDA, Rua Eça de Queirós, 148 R/C Esquerdo, Fração A, 4810-006 GUIMARÃES.

Contact

If there is any conduct or situation that may be capable of creating an incidence or irregularity of any type, if you have any questions, concerns about the way we treat and use your personal data or wish to exercise any of the rights described above, please contact us via the following means:

By email to geral@looppack.eu

User Commitment

The user is responsible for the authenticity of the data provided, accuracy, timeliness and completeness for the purpose for which they were provided, assuming responsibility for damages, whether due to loss of profit or emerging damage, that may be generated by these same inaccuracies or falsehoods. In any case, if the data offered in the respective forms belongs to a third party holding the same, the user will be solely responsible for correctly collecting consent and providing the duty of information to the third party (on the aspects mentioned in this legal notice and privacy policies).

Prevent data transmission to third party companies without the consent of the user/data subject

No third party outside of LOOPPACK will have access, without the users’ express consent, to their personal and/or browsing data, except in cases where the user has been previously informed of the possible existence of transmission of their data to third parties, as well as in cases under current legislation and when necessary for the provision of services offered by LOOPPACK. In other cases, LOOPPACK will collaborate to ensure that third parties comply with current legislation regarding data protection, despite the responsibility being demanded from said third parties.

Responsibility of users for use and content

Both access to our website and the use that may be made of the information and content on it will be the sole responsibility of whoever does so. Therefore, the use that may be made of the information, images, content and/or products marked and accessible through this, will be subject to applicable legality, national or international, as well as the principles of good faith and lawful use on the part of users, who will be fully responsible for this same access and correct use. Users will be obliged to make acceptable use of the services or content, under the principle of good faith and respecting current legality, morality, public order, good customs, the rights of third parties or the company itself, all in accordance with the possibilities and purposes for which they are designed.

LOOPPACK does not assume responsibility, whether direct or indirect, for consequential damages or loss of profits, arising from the misuse of services or content carried out by users or third parties.

Codes of conduct and certification

We inform you that LOOPPACK adheres to the ACEPI Code of Conduct, which you can consult electronically at www.acepi.pt.

LOOPPACK also has the Certification of quality and good practices in personal data protection: Registered Files, Security Document and biennial Audit.

Information about cookies

Please be advised that we use cookies in order to improve your browsing experience on our website and provide a better service. For more information about cookies and how we use them, please read our Cookie Policy.

Information about the use of other websites and social networks

The company will only be responsible for the content and management of websites of which it is the owner or has rights of a similar nature. Any other website or social network or information repository on the Internet, other than this website, is the responsibility of its rightful owners.

LOOPPACK regularly collaborates with various applications and web environments, and always recommends that all users carefully read the respective legal notices and privacy policies before accessing these environments and only access them once they have fully understood and accepted the respective legal text.

LOOPPACK undertakes to control the content displayed on its respective social networks and will expel those users who use them incorrectly.

LOOPPACK recommends, if you ever decide to use it, follow the instructions of the National Communications Authority (ANACOM) and the National Data Protection Commission (CNPD), for the use of social networks or browsing in Web environments, carrying out the following actions:

It is recommended that all users resort to the use of pseudonyms or personal nicknames with which they can operate over the Internet, allowing them to have an authentic “digital identity” that does not place the security of their personal and professional lives under suspicion.
It is recommended that users take special care when publishing audiovisual and graphic content on their profiles, considering that in this case they may be putting the privacy and intimacy of people in their environment at risk.
It is recommended to review and read, before user registration and afterwards, the general conditions of use and the privacy policy that the platform makes available to you on its websites.
It is recommended to properly configure the level of privacy of the user profile on the social network, in such a way that it is not completely public, but that only those people who have previously been cataloged as “friends” or “direct contacts” by the user have access to the information published in the profile.
It is recommended to accept as contact only those people you know or with whom you have a previous relationship, not compulsively accepting all contact requests you receive and investigating, whenever possible and necessary, who is the person requesting your contact through the social network.
It is recommended not to publish physical contact information on the user’s profile that allows anyone to identify where they live, work or study daily or the places of leisure they usually frequent.
Microblog users are advised to take special care when publishing information relating to the places they are always located.
It is recommended to only use and publish content for which you have sufficient intellectual property rights. Otherwise, the user will be committing a civil offense protected by national courts.
Users are recommended to use different usernames and passwords to log into the different social networks of which they are members.
It is recommended to use passwords with a minimum length of 8 characters, alphanumeric and using upper and lower case letters.
It is recommended that all users have antivirus software installed and properly updated on their equipment.
All information relating to the website must be read. This explains who the data holders are and the purpose for which the data is requested.
Usernames and passwords should not be communicated to third parties, nor should they be shared among friends or colleagues. This data is private and should not be communicated to third parties and/or strangers.
Whenever there is any doubt regarding a situation arising from the use of social networks and collaborative tools, parents and guardians should be asked.
The computer should be kept in a common area of the house.
Rules should be established regarding Internet use at home.
Parents must know how these types of platforms work and have possibilities, whether positive or negative.
Activate parental controls and the platform’s control tools, as well as establish the parent or guardian’s email as a secondary contact email.
Ensure age verification controls are in place.
Make sure the content blocker is correctly installed.
Raise awareness and inform minors about aspects relating to safety.
Explain to minors that they should never arrange a meeting with people they met online and that if they do so, they should always be accompanied by their parents or guardians.
Make sure minors know the risks and implications of hosting content such as videos and photographs, such as using webcams through social media.
Control the minor’s user profile.
Make sure that minors only access sites recommended for their age.
Make sure minors use their full name.

This privacy policy may vary over time due to possible changes in legislation, jurisprudence or criteria followed by the National Data Protection Commission (CNPD) and/or the competent authority in each situation. For this reason, LOOPPACK reserves the right to modify this legal notice. In this case, LOOPPACK will announce the changes introduced on this website sufficiently in advance, prior to their commissioning.